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Speedpost 40th Anniversary - Interviews with Customers

Customer interviewed: Luxis Yonex Racket Specialty Shop

Speedpost – The best choice for international courier service

Luxis Yonex Racket Specialty Shop

Conducting retail business on badminton equipment, Luxis Yonex racket specialty shop (Luxis) provides stringing service and helps customers order limited edition models of badminton products overseas, amongst others.

Mr WONG, the person-in-charge of the shop, said, “Everything stems from interest. At the very beginning because of my interest I met a group of badminton enthusiasts and one of them engaging in the badminton business was looking for partners to open a branch store. We hit it off and opened this shop in Mong Kok.”

The shop focused on local market at the outset. As business expands, we begin to recruit a number of overseas customers, driving up a strong demand for mail ordering service. Luxis has chosen Speedpost as its overseas courier partner in delivering products to destinations worldwide since 2005.

“Setting up a branch office in Mong Kok is originally intended to attract local community. To our surprise, it succeeds in drawing many customers from Mainland China and overseas. Having confidence in our products, many of them become our frequent clients and recommend our products to their friends and relatives abroad. As this segment of customers cannot shop here personally, mail ordering service then emerges. Speedpost service of Hongkong Post fully meets our needs.”

Mr WONG has been using Speedpost service due to its simple charging scheme under which postage is calculated according to the destination country and item weight without any fuel surcharge. Its quick and simple postage calculation helps them control costs. Moreover, the easy-to-prepare customs declaration form offers them additional convenience and save them time to deal with other business matters.

“Over the years, Speedpost has been providing fast and reliable service for us. Safe delivering goods to our customers helps bolster customers’ confidence in us, thus opening up greater and better business opportunities. It also facilitates us to develop our business in China and even around the world.”

“Should any problem arise, officers of post offices and hotline staff will provide appropriate assistance to ensure successful delivery of mail items to the destination, which further strengthens our confidence in Speedpost. Speedpost definitely is an unrivalled choice for international courier service.”