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Pick-up Service

Adjustment of Pick-up Service

Starting from 31 August 2020, the daily collection timeslot will be from 9:00 am to 6:00 pm. If the pick-up order is placed after 4:30 pm, the collection timeslot will become 9:00 am to 12:30 pm the following working day. With this adjustment, the collected items will be able to meet the flights departing Hong Kong after midnight of the same day for some European and other destinations, providing customers with better experience in using the Speedpost service. Besides, some minor changes have been made to the daily booking and collection timeslots. For details, please refer to below.

Customers can post urgent items at acceptance offices or by using pick-up service. The pick-up service covers all areas on Hong Kong Island, in Kowloon and in New Territories (Pick-up service is not available for some addresses. For details, please call 2921 2266.).

Pick-up service charge : account customers (HK$50 per pick-up, with a maximum charge of HK$200 per month); non-account customers (HK$75 per item)

You can book the pick-up service via the Internet:

Pick-up Service Latest time of posting

Booking time slot (Mon to Sat) Normal collection time
9:00 am to 10:30 am 9:00 am to 12:30 pm, same day
10:30 am to 3:00 pm 2:45 pm to 5:00 pm, same day
3:00 pm to 4:30 pm Before 6:00 pm, same day
4:30 pm to 6:00 pm 9:00 am to 12:30 pm, next day

Alternatively, you can contact Speedpost Telephone Pick-up Centre by phone or fax to make a booking :

Telephone# : 2921 2266
Facsimile : 2868 1440 / 2365 3398

#Please provide the following information when calling:
  • Speedpost account no. (for account customers only)
  • Company name
  • Quantity of items to be posted
  • Approximate weight of items
  • Destination

  • Pick-up service is not available for some addresses. For details, please call 2921 2266.
  • All Speedpost items posted on Sundays would be treated as being posted before the latest time of posting of the next working day.
  • For the pick-up service on Sunday or public holiday (except Lunar New Year's Day), please book by 4:30 pm on one working day beforehand.
  • Subject to individual circumstances, the collection time for some addresses may differ from the schedule listed above.
  • Under any circumstance, paid Pick-up Service charges are non-refundable.
  • Important Note: Please note that posting of dangerous articles or articles that could not be ascertained as non-dangerous is not acceptable. Mail items of this nature will not be able to pass security check and thus cannot be posted. Mail item of such will be returned to the sender and the fees paid will not be refunded.